Membership
The Heathrow Passenger Forum comprises independent members who represent a broad range of passengers, along with a representative from each of the following organisations: ABTA, the Business Travel Association, and the Airline Operators Committee.
We strive to have a cross-section of travellers - short & long haul, leisure and business, family, lone and extra-care to give us as wide a perspective as possible. We are always keen to increase our number and, if you would like to know more about our work and find out if you could make a meaningful contribution, please email us at info@heathrowpassengerforum.org
Mark A Izatt
Mark is a global brand consultant with over 30 years’ experience within the luxury spirits, technology, goods, and service sectors.
Scottish-born with dual British & Maltese citizenship, Mark has spent most of his career in New York and London. Spending over a decade working on iconic whisky brands. He has worked extensively in the UK, Europe, the USA, Russia, the Middle East, China, and SE Asia. Prior to this, he was a Parliamentary Researcher and Special Advisor to the Secretary of State for Scotland.
For 7 years, Mark was a trustee of Combat Stress, and is now a trustee of the Defence Medical Rehabilitation Centre Benevolent Fund. As well as chairing the Heathrow Passenger Forum is the Deputy Chair of the Council for the Independent Scrutiny of Heathrow Airport.
He lives in West London.
Chair (Independent)
Sarah Denyer
Sarah is a marketer by profession who firmly believes in placing the consumer (or passenger in the case of Heathrow) at the heart of everything a brand or business does.
She travels for both business and pleasure, with her most frequent destinations being the east coast of the USA, Southern Africa and Europe, using both Heathrow and Gatwick.
On the HPF, she sits as a representative of families and, increasingly, empty nesters.
Deputy Chair (Organisation)
Anthony Pickles
Anthony is the Director of Communications at The British Museum, the most visited museum in the UK and home to one of the world's largest collections. He leads the museum's strategic communications, marketing, press, social media, and video production teams and is planning for the biggest year in the museum's history with the exhibition of the Bayeux Tapestry.
Anthony has worked in a range of communications roles, including for the national tourism agency, VisitBritain, at Nissan Europe, and in agency roles.
Member (Independent)
Heather Pennock
Heather is the Destinations Manager at ABTA, responsible for destination operations, health and safety, crisis management, and incident management. She is one of ABTA's key points of contact in the Destinations team, where she coordinates activities related to health, safety, crisis, and operational issues affecting destinations for ABTA, its members, and their customers. She is also a core member of the on-call crisis response team.
Heather has over 25 years of travel industry experience. Prior to joining ABTA in 2015, she worked for a number of years for a major international airline in a range of operational roles, including crisis management.
Heather has lived locally in a neighbourhood near Heathrow Airport for more than 20 years
Member (Organisation)
Andrew Knight
Andy then worked at Heathrow Airport for eleven years in various roles, including air traffic management projects, leading the aircraft operations team from Heathrow’s Airport Operations Centre (APOC), and managing the community engagement team, focusing on mitigating the impacts of aircraft noise and airside development projects on local residents.
Andy now works for Boeing in a small global team that specialises in delivering new-generation safety-enhancing flight training programmes for Boeing’s customers around the world.
As a wheelchair user, aviation enthusiast and frequent traveller, Andy retains a keen interest in all aspects of the passenger experience at Heathrow, especially for those in need of additional assistance and support when travelling through the airport.
Member (Independent)
Andrew Short
Andrew brings extensive commercial tech leadership experience to the passenger forum. He’s worked for leading organisations like IBM Analytics, BlackBerry Enterprise, TIBCO and Inmarsat Aviation. Currently, he’s a Go-To-Market consultant, working with venture capital and private equity-backed tech startups and scale-ups. He’s held senior roles including VP Sales and Managing Director for capital markets and health tech organisations.
Andrew has worked extensively with UK and international airlines and airport operators, solving complex business and operational challenges. He also holds an FAA private pilot licence and has a genuine passion for all aspects of commercial aviation.
Member (Independent)
Hayley Collier
Hayley
Member (Independent)
Clive Wratten
Clive is Chief Executive of the Business Travel Association, a position he has held since September 2019. He joined the BTA from Amber Road, where he was Chief Executive Officer, having previously held senior roles at Etihad Airways, HRG, Gulf Air, Qantas Airways and British Airways.
Clive has spent almost his entire career in corporate travel and is passionate about the value the business travel supply chain brings to industry and the wider economy. His contribution to the sector has been recognised with several awards, including the Business Travel Awards Europe Outstanding Contribution Award and the Business Travel People's Awards Industry Contribution Award, and he has featured in several industry "most influential" lists.
Clive has served as a Director of the Board of Airline Representatives in the UK and as a council member of IATA's Airline Joint Passenger Committee.
Member (Organisation)
Chris Galley
Andy
Member (Independent)
Ross Winn
Ross is the Head of Operations at Heathrow’s Airline Operating Committee (AOC).
Member (Organisation)
Elliot Sharod
Elliot is
Member (Independent)
Tim Wheen
Tim is Head of Research and Commercial Insight at Heathrow and is the Forum’s primary link with the airport.
Member (Heathrow Liason)